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Refunds & Cancellations

We know you may be reading this at a hard time. We want paying for anything on Furbituary to feel simple and safe, so here is exactly how refunds and cancellations work, in plain words.

Free Tributes

A tribute for your pet is free and stays free. There is nothing to cancel and nothing to refund.

Keepsake ($39, One Time)

  • Full refund within 14 days, for any reason. If Keepsake isn’t right for you, email us within 14 days of paying and we’ll refund the full $39. You don’t need to explain.
  • If we can’t publish your tribute, we’ll refund your Keepsake payment in full, whenever that happens.
  • After a refund, your pet’s tribute stays up as a free tribute. If it has more than 10 photos, we’ll ask which 10 you’d like to keep.
  • After 14 days, Keepsake payments aren’t refundable, but you can always write to us and we’ll do our best to help.

Keepsake is a single payment. It never renews and you will never be charged for it again.

Heirloom ($79, One Time)

Heirloom isn’t available to buy yet. When it opens, we’ll add its refund details here before we take any payments.

Featured Listings for Crematories and At-Home Vets

  • Billing: $39 per month or $299 per year. Featured listings renew automatically at the end of each month or year until you cancel. We’ll email you before each yearly renewal.
  • Cancel any time: email us or use our contact form. Cancelling stops the next renewal. Your listing stays featured until the end of the time you’ve already paid for, then returns to a free Basic listing.
  • Monthly plans: the current month isn’t refunded, but you’ll never be charged again after you cancel.
  • Yearly plans: if you cancel within 14 days of a new or renewed yearly charge, we’ll refund it in full. After that, your listing stays featured through the rest of the year you’ve paid for.

How to Ask for a Refund or Cancel

Email hello@furbituary.com or use our contact form. Include the email address you paid with and, for a tribute, your pet’s name. We usually reply within one to two business days.

Refunds go back to the card you paid with. Once we send a refund, it usually shows up within 5 to 10 business days, depending on your bank.

If Something Doesn’t Look Right

If you see a charge you don’t recognize or something went wrong, please write to us first. We can usually sort it out quickly, and it’s faster and gentler than a bank dispute. Charges from us appear on your statement as FURBITUARY.COM.

Discounts and Promotions

We aren’t running any discounts right now. If we ever offer one, its price, how long it lasts and any conditions will be shown right next to it.

Who We Are

Furbituary is run by BinTech LLC, 1954 Airport Rd, Suite 530, Atlanta, GA 30341. Prices are in US dollars, and payments are handled securely by Stripe.

Last updated: October 29, 2026